Nest Issues Warning About Weak Passwords

Customers of Nest, whose products include numerous cameras and other IOT (Internet of Things) products, received an email today noting the increasing number of reports regarding their product’s security. The majority of these breaches are due to the customers using weak passwords across various websites and products. The key takeaway from the message is to make sure you are using strong and multiple passwords across your various accounts.

The letter is below:

In recent weeks, we’ve heard from people experiencing issues with their Nest devices. We’re reaching out to assure you that Nest security has not been breached or compromised. We also want to remind you of a few easy things you can do to get the most out of Nest’s security features.

For context, even though Nest was not breached, customers may be vulnerable because their email addresses and passwords are freely available on the internet. If a website is compromised, it’s possible for someone to gain access to user email addresses and passwords, and from there, gain access to any accounts that use the same login credentials. For example, if you use your Nest password for a shopping site account and the site is breached, your login information could end up in the wrong hands. From there, people with access to your credentials can cause the kind of issues we’ve seen recently.

We take protecting our users’ security very seriously. For added password security, the team looks across the internet to identify breaches and when compromised accounts are found, we alert you and temporarily disable access. We also prevent the use of passwords that appear on known compromised lists. While we can’t stop password breaches across the internet, we’re committed to limiting the impact of compromised credentials on Nest Accounts.

While we continue to introduce additional security and safety features, we need your help in keeping your Nest Account secure. There are several ways for you to protect your home and family. Here’s what you can do:

  •Enable 2-step verification: The most important thing you can do is enable 2-step verification. Security experts agree that 2-step verification offers an additional layer of security. You’ll receive a special code every time you sign in to your account. It’s easy to do – find the steps here. •Choose strong passwords: Create a strong password and only use it for your Nest Account. • Set up Family Accounts: Don’t let other people use your email and password to sign in to the Nest app. Invite them to share access to your home with Family Accounts. •Be alert: Be on the lookout for phishing emails designed to trick you into sharing your email address and password. •Protect your home network: Keep your home network router software up to date and only share those credentials with people you trust. Set up and use a guest network if your Wi-Fi router supports it.

It’s a great responsibility to be welcomed into your home, and we’re committed to keeping you and your Nest devices safe.

If you have questions or need additional help, please reach out to
Nest Support.

— rishi
VP/GM of Nest


Categories: Data Breaches

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